Environmental scanning in a public institution: Intelligent facilities management can help deliver the services of the future

Abstract

Purpose

This article aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies.

Design/methodology/approach

The briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

Ever been to a seminar where the air‐con did not work, or to a class where there were not enough chairs? This case study suggests how colleges can work better.Facilities management can identify and manage customer expectations. This large claim is based on the environmental scan, which is explained by reference to the recent literature. A case study of a Midwestern public research university shows the way the environmental scan can measure the success of facilities management over time.

Practical implications

The article provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format.

Citation

(2011), "Environmental scanning in a public institution: Intelligent facilities management can help deliver the services of the future", Strategic Direction, Vol. 27 No. 11, pp. 22-24. https://doi.org/10.1108/02580541111177520