Delta Air Lines and baggage handling: Sky's the limit with RFID

Abstract

Purpose

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

The article provides valuable insight into how RFID technology can help reduce the amount of mishandled baggage within the US airline industry. A description of RFID is provided, and the author points out the advantages it holds over the existing method of using barcoding to track luggage. A case study of Delta Air Lines perfectly illustrates many of the issues raised. Several potential uses of RFID are discussed, and the author offers some speculation about future developments.

Practical implications

Provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

Original/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format.

Citation

(2006), "Delta Air Lines and baggage handling: Sky's the limit with RFID", Strategic Direction, Vol. 22 No. 6, pp. 22-24. https://doi.org/10.1108/02580540610665480