Delta Air Lines and baggage handling

Strategic Direction

ISSN: 0258-0543

Publication date: 1 June 2006



Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.


This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.


The article provides valuable insight into how RFID technology can help reduce the amount of mishandled baggage within the US airline industry. A description of RFID is provided, and the author points out the advantages it holds over the existing method of using barcoding to track luggage. A case study of Delta Air Lines perfectly illustrates many of the issues raised. Several potential uses of RFID are discussed, and the author offers some speculation about future developments.

Practical implications

Provides strategic insights and practical thinking that have influenced some of the world's leading organizations.


The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format.



(2006), "Delta Air Lines and baggage handling", Strategic Direction, Vol. 22 No. 6, pp. 22-24.

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Emerald Group Publishing Limited

Copyright © 2006, Emerald Group Publishing Limited

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