In their seminal study In Search of Excellence Tom Peters and Robert Waterman identified four basic human needs in organizations: meaning; an element of control; positive reinforcement; and the need for actions to shape beliefs and not the other way round. The nature of organizations means managers’ personal styles determine how well employees feel these needs are met. The number of unfair dismissal cases involving complaints about a manager’s behavior not only underlines how important good management is but also how easy it is to get it wrong. A new US study highlights seven areas in which organizations can help managers be the best they can be.
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