How IBM boss embraced his dilemmas: Lessons to be learned from managing conflict

Abstract

Just because it’s often the case that people learn from their mistakes, it doesn’t mean you want to carry on making them as part of your learning process. It’s much the same thing with dilemmas – defined in the dictionaries as problems that seem incapable of a solution or situations necessitating two equally undesirable alternatives. Just because you can learn from them doesn’t mean you welcome them.

Citation

(2004), "How IBM boss embraced his dilemmas: Lessons to be learned from managing conflict", Strategic Direction, Vol. 20 No. 11, pp. 17-19. https://doi.org/10.1108/02580540410567229