Common sense tells us that management styles affect people like the weather. The chilly climate and sudden storms of autocratic leadership can turn work into a permanent winter of discontent. In contrast, the consistent and predictable temperatures of an organization founded on empowerment and involvement make people relaxed and willing to contribute. Our own working experiences tell us these are incontrovertible facts. However, the recent history of one company reveals some surprising gaps between the emotional truths and measurable facts of working life.
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