TY  - JOUR
AB  - Asks why business performance measurement has become so topical, so recently. Argues that there are seven main reasons: the changing nature of work; increasing competition; specific improvement initiatives; national and international quality awards; changing organisational roles; changing external demands; and the power of information technology. Evidence to support this assertion is drawn from the academic and practitioner literatures, interviews and discussions with people specialising in the field and a broad review of the current state‐of‐the‐art in business performance measurement. Presents a framework onto which current research in business performance measurement can be mapped and identifies areas which require further work.
VL  - 19
IS  - 2
SN  - 0144-3577
DO  - 10.1108/01443579910247437
UR  - https://doi.org/10.1108/01443579910247437
AU  - Neely Andy
PY  - 1999
Y1  - 1999/01/01
TI  - The performance measurement revolution: why now and what next?
T2  - International Journal of Operations & Production Management
PB  - MCB UP Ltd
SP  - 205
EP  - 228
Y2  - 2024/04/18
ER  -