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Quality‐focused performance measurement systems: a normative model

Archie Lockamy III (Florida Agricultural and Mechanical University, Florida, USA)

International Journal of Operations & Production Management

ISSN: 0144-3577

Article publication date: 1 August 1998

3032

Abstract

Notes the importance of strategic objectives to facilitate the development of competitive advantage in specific markets or market segments. Further notes the importance of the relationship between the firm’s strategies, organizational actions and performance for the development of quality‐focused performance measurement systems, based on results of a study of six firms identified as “world class” by academic and practitioner experts. Concludes with numerous recommendations regarding division and plant strategic quality objectives, quality‐focused performance measurement systems and quality‐focused performance measurement system linkages.

Keywords

Citation

Lockamy, A. (1998), "Quality‐focused performance measurement systems: a normative model", International Journal of Operations & Production Management, Vol. 18 No. 8, pp. 740-766. https://doi.org/10.1108/01443579810217440

Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited

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