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Designing performance measures: a structured approach

Andy Neely (University of Cambridge, Cambridge, UK)
Huw Richards (University of Cambridge, Cambridge, UK)
John Mills (University of Cambridge, Cambridge, UK)
Ken Platts (University of Cambridge, Cambridge, UK)
Mike Bourne (University of Cambridge, Cambridge, UK)

International Journal of Operations & Production Management

ISSN: 0144-3577

Article publication date: 1 November 1997



Describes the development and testing of a framework which can assist in the process of designing performance measures. Grounds the framework in the relevant literature and explains how it was developed and tested through a series of action research projects involving collaborators primarily from the aerospace and automotive industries. Notes that inadequately designed performance measures can result in dysfunctional behaviour often due to the method of calculation encouraging individuals to pursue inappropriate courses of action. The performance measure record sheet presented provides a structure which considers factors such as the purpose of the measure and the source of data. Notes the advantages of the record sheet, such as its use to audit existing measures of performance and to facilitate the process of designing new ones.



Neely, A., Richards, H., Mills, J., Platts, K. and Bourne, M. (1997), "Designing performance measures: a structured approach", International Journal of Operations & Production Management, Vol. 17 No. 11, pp. 1131-1152.




Copyright © 1997, MCB UP Limited

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