The values of TQM in the revised ISO 9000 quality system
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 February 1997
Abstract
Assesses the latest revisions to the ISO 9000 quality system, which seek to embrace the principles of total quality management (TQM) more closely. Highlights some of the TQM elements introduced into the system, such as: quality improvement; management commitment with a greater emphasis on executive roles; operational processes showing linkages to the overall system; and customer satisfaction. Compares the advantages and disadvantages of the two systems and discusses the practicality of the revised ISO 9000 system as a highway to TQM.
Keywords
Citation
Yung, W.K.C. (1997), "The values of TQM in the revised ISO 9000 quality system", International Journal of Operations & Production Management, Vol. 17 No. 2, pp. 221-230. https://doi.org/10.1108/01443579710158078
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited