TY  - JOUR
AB  - Performance indicators (PIs) and performance measurement are popular topics in management literature nowadays. However, hardly ever is attention paid to the consequences of the relationships that often exist between the different PIs for designing effective, consistent performance management systems for organizations as a whole. Presents a concrete method for constructing a consistent set of PIs forming the basis of a consistent performance management system, where explicit attention is paid to the relations between PIs. Discusses the important role played by the new classification of PIs. Provides a case study to illustrate the use of the method in a practical situation.
VL  - 16
IS  - 7
SN  - 0144-3577
DO  - 10.1108/01443579610119144
UR  - https://doi.org/10.1108/01443579610119144
AU  - Douwe P. Flapper Simme
AU  - Fortuin Leonard
AU  - Stoop Paul P.M.
PY  - 1996
Y1  - 1996/01/01
TI  - Towards consistent performance management systems
T2  - International Journal of Operations & Production Management
PB  - MCB UP Ltd
SP  - 27
EP  - 37
Y2  - 2024/05/05
ER  -