Implementation, problems, success and longevity of quality circle programmes

J.A.A. Sillince (University of Sheffield, UK)
G.M.H. Sykes (University of Sheffield, UK)
Deol P. Singh (University of Sheffield, UK)

International Journal of Operations & Production Management

ISSN: 0144-3577

Publication date: 1 April 1996

Abstract

One problem in studying quality circles (QCs) is the shortage of objective measures of success. Another is the fact that many previous studies have been longitudinal but based on only one site. Presents results of a large sample of over 5,000 QCs which capture some longitudinal aspects of quality circle development and relate them to several objective and subjective measures of success. Contrary to previous small, longitudinal studies which have been reported in the literature, this study found no evidence at the level of organizational QC programmes to support the role of top and middle management in QC success, except for the need for management representation on steering committees. Data suggest that organizations with TQM have more successful QC programmes and (weakly) that older QC programmes are more successful.

Keywords

Citation

Sillince, J., Sykes, G. and Singh, D. (1996), "Implementation, problems, success and longevity of quality circle programmes", International Journal of Operations & Production Management, Vol. 16 No. 4, pp. 88-111. https://doi.org/10.1108/01443579610114112

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.