The importance of performance measurement has long been recognized by academics and practitioners from a variety of functional disciplines. Seeks to bring together this diverse body of knowledge into a coherent whole. To ensure that the key issues are identified, focuses on the process of performance measurement system design, rather than the detail of specific measures. Following a comprehensive review of the literature, proposes a research agenda.
Neely, A., Gregory, M. and Platts, K. (1995), "Performance measurement system design", International Journal of Operations & Production Management, Vol. 15 No. 4, pp. 80-116. https://doi.org/10.1108/01443579510083622Download as .RIS
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