The importance of performance measurement has long been recognized by academics and practitioners from a variety of functional disciplines. Seeks to bring together this diverse body of knowledge into a coherent whole. To ensure that the key issues are identified, focuses on the process of performance measurement system design, rather than the detail of specific measures. Following a comprehensive review of the literature, proposes a research agenda.
Andy Neely, Mike Gregory and Ken Platts (1995) "Performance measurement system design", International Journal of Operations & Production Management, Vol. 15 No. 4, pp. 80-116Download as .RIS
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