TY  - JOUR
AB  - Managing a complex, boundary‐spanning function to maximize its
contribution to the firm can be a challenging task. This research is
concerned with providing management with increased understanding of the
effects of different ways of managing a function, especially a
significant boundary‐spanning operation. Conducted in the context of a
procurement function, through a laboratory experiment, explores the
impact of performance measures, interaction with other internal
organizations and access to information about external events on an
individual′s decision making and “comfort level”. Results indicate that
the performance measurement system determines an individual′s
decision‐making performance. The broader, more effectiveness‐oriented
measures also tend to make the individuals more confident and satisfied
with their operating environment and decisions. The availability of
interaction with other internal organizations and the access to
information about external events impact on an individual′s decisions
but have relatively little effect on his/her comfort level.
VL  - 14
IS  - 9
SN  - 0144-3577
DO  - 10.1108/01443579410066712
UR  - https://doi.org/10.1108/01443579410066712
AU  - Dumond Ellen J.
PY  - 1994
Y1  - 1994/01/01
TI  - Making Best Use of Performance Measures and Information
T2  - International Journal of Operations & Production Management
PB  - MCB UP Ltd
SP  - 16
EP  - 31
Y2  - 2024/04/23
ER  -