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Design of Performance Measures for Time‐based Companies

Giovanni Azzone (MIP‐Politecnico di Milano, Italy)
Cristina Masella (MIP‐Politecnico di Milano, Italy)
Umberto Bertelè (Politecnico di Milano, Italy)

International Journal of Operations & Production Management

ISSN: 0144-3577

Article publication date: 1 March 1991



An increasing number of firms are planning to become “time‐based companies”, that is to consider time as the main issue of their manufacturing strategy. However, such change in attitude, in order to be effective, must be supported by a performance measurement system focused on time. This article suggests a framework useful for designing a performance measurement system which is consistent with time‐based principles and can support managers both in strategic and in operating decisions. The framework takes into account the different ways through which a company can use time to create a competitive advantage and considers the main activities that are critical for achieving such results. Hence, a “minimum set of measures”, consistent with the information requirements of each company, is determined.



Azzone, G., Masella, C. and Bertelè, U. (1991), "Design of Performance Measures for Time‐based Companies", International Journal of Operations & Production Management, Vol. 11 No. 3, pp. 77-85.




Copyright © 1991, MCB UP Limited

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