Operations Management in Professional Service Organisations: A Typology

Abstract

Little attention has been given in the literature to operating decisions in professional service organisations. A better understanding of the power relationships within a professional service organisation provides insight into the way these decisions are made. A model is proposed which categorises professional service organisations according to the relative power of the major stakeholders: professionals within the organisation; clients; and top management. The major factors which affect each of these are discussed.

Citation

Harvey, J. (1990), "Operations Management in Professional Service Organisations: A Typology", International Journal of Operations & Production Management, Vol. 10 No. 4, pp. 5-15. https://doi.org/10.1108/01443579010144458