The topic of this research focuses on firm's perceived implementation of quality management practices in the purchasing function. More specifically, this paper describes an exploratory research effort to analyze and classify quality management practices in purchasing and assesses the relationships of these practices with measurements of a firm purchasing's operational performance (POP), internal customer satisfaction and business performance. The results reported in this study are based on a field survey consisting of responses gathered from 306 purchasing managers within the Spanish manufacturing industry. The assessment of the relationships among quality management practices in purchasing, POP, internal customer satisfaction and business performance is carried out using bivariate correlation analysis.
Sánchez‐Rodríguez, C. and Martínez‐Lorente, Á.R. (2004), "Quality management practices in the purchasing function: An empirical study", International Journal of Operations & Production Management, Vol. 24 No. 7, pp. 666-687. https://doi.org/10.1108/01443570410541984Download as .RIS
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