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Quality management practices in the purchasing function: An empirical study

Cristóbal Sánchez‐Rodríguez (School of Business and Economics, Wilfrid Laurier University, Ontario, Canada)
Ángel R. Martínez‐Lorente (Departamento de Economía de la Empresa, Universidad Politécnica de Cartagena, Cartagena, Spain)

International Journal of Operations & Production Management

ISSN: 0144-3577

Article publication date: 1 July 2004

Abstract

The topic of this research focuses on firm's perceived implementation of quality management practices in the purchasing function. More specifically, this paper describes an exploratory research effort to analyze and classify quality management practices in purchasing and assesses the relationships of these practices with measurements of a firm purchasing's operational performance (POP), internal customer satisfaction and business performance. The results reported in this study are based on a field survey consisting of responses gathered from 306 purchasing managers within the Spanish manufacturing industry. The assessment of the relationships among quality management practices in purchasing, POP, internal customer satisfaction and business performance is carried out using bivariate correlation analysis.

Keywords

Citation

Sánchez‐Rodríguez, C. and Martínez‐Lorente, Á.R. (2004), "Quality management practices in the purchasing function: An empirical study", International Journal of Operations & Production Management, Vol. 24 No. 7, pp. 666-687. https://doi.org/10.1108/01443570410541984

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited