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ERP architectural/operational alignment for order‐processing performance

Elliot Bendoly (Decision and Information Analysis, Goizueta School of Business, Emory University, Atlanta, Georgia, USA)
F. Robert Jacobs (Operations and Decision Technologies, Kelley School of Business, Indiana University, Bloomington, Indiana, USA)

International Journal of Operations & Production Management

ISSN: 0144-3577

Article publication date: 1 January 2004



The selection of an appropriate enterprise resource planning (ERP) solution remains a complicated task. Since the fundamental role of an ERP solution is to support corporate operations, a key consideration is its alignment with the process requirements of the firm. This work is an investigation into the impact that this alignment has on perceived operational performance. Data are collected using a survey administered to representatives of the machine manufacturing industry. The findings suggest that the alignment of ERP solutions with operational needs is crucial to perceived ability to deliver orders on time and to general satisfaction with the ERP solution.



Bendoly, E. and Jacobs, F.R. (2004), "ERP architectural/operational alignment for order‐processing performance", International Journal of Operations & Production Management, Vol. 24 No. 1, pp. 99-117.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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