Application of value delivery system (VDS) and performance benchmarking in flexible business process reengineering
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 March 2003
Abstract
The new management concept of flexible business process reengineering (FBPR) may be defined as a methodology that combines the best of three management tools – positioning, continuous improvement and business process reengineering (PIR). Employing all three management tools to a sufficient degree could enhance the effectiveness of an improvement project compared to the conventional BPR methodology. The changes could be slightly less “radical” than conventional BPR, but in exchange, it is a relatively less risky strategy and can facilitate continuous learning and improvement. To maximize the organization's competitiveness through the application of FBPR, it is important to establish a value delivery system (VDS) to increase the project's effectiveness and to employ performance benchmarking to determine the performance gap. Using a case study, this paper illustrates the essentiality and the application of VDS and performance benchmarking during the implementation of FBPR.
Keywords
Citation
Kam‐Chuen Yung, W. and Ting‐Hong Chan, D. (2003), "Application of value delivery system (VDS) and performance benchmarking in flexible business process reengineering", International Journal of Operations & Production Management, Vol. 23 No. 3, pp. 300-315. https://doi.org/10.1108/014435703104622776
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited