Before introducing the articles in this special issue, and taking the First World Conference on Operations Management as an example, the author proposes a new‐conference product, an innovation in service design and implementation. He describes nine key factors which need to be taken into account in order to achieve outstanding success in this kind of service.
Machuca, J. (2003), "POM facing the new millennium: Guest editorial", International Journal of Operations & Production Management, Vol. 23 No. 1, pp. 6-14. https://doi.org/10.1108/01443570310453235Download as .RIS
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