TY  - JOUR
AB  - This paper investigates the success and failure of performance measurement system design interventions in ten companies. In each case, the senior management team was facilitated through a management process to redesign their performance measurement systems. Analysis of the initial pilot case studies suggested three important differences between companies that proceeded to implement the measures agreed during the process and those that did not. Post intervention semi‐structured interviews with the directors and managers directly involved revealed two main perceived drivers of implementation and four perceived factors that block implementation. The results are of specific interest for performance measurement system implementation but have wider implications for our view of management commitment in change management.
VL  - 22
IS  - 11
SN  - 0144-3577
DO  - 10.1108/01443570210450329
UR  - https://doi.org/10.1108/01443570210450329
AU  - Bourne Mike
AU  - Neely Andy
AU  - Platts Ken
AU  - Mills John
PY  - 2002
Y1  - 2002/01/01
TI  - The success and failure of performance measurement initiatives: Perceptions of participating managers
T2  - International Journal of Operations & Production Management
PB  - MCB UP Ltd
SP  - 1288
EP  - 1310
Y2  - 2024/04/25
ER  -