Web enabled performance measurement systems: Management implications
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 November 2002
Abstract
In order to respond proactively to the new emerging challenges, management requires up‐to‐date and accurate information on performance. Such performance measurement systems are still not common because there is not sufficient research focused on management implications of IT enabled performance measurement systems. This paper presents an empirical case study where a fully integrated IT enabled performance measurement system was implemented and its management implications studied. The paper concludes, based on a single case study, that if properly implemented, such systems would promote a proactive management style and greater confidence in management decisions.
Keywords
Citation
Bititci, U.S., Nudurupati, S.S., Turner, T.J. and Creighton, S. (2002), "Web enabled performance measurement systems: Management implications", International Journal of Operations & Production Management, Vol. 22 No. 11, pp. 1273-1287. https://doi.org/10.1108/01443570210450310
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited