Survey research in operations management: a process‐based perspective

Cipriano Forza (Universita` di Padova, Vincenca, Italy)

International Journal of Operations & Production Management

ISSN: 0144-3577

Publication date: 1 February 2002


This paper provides guidelines for the design and execution of survey research in operations management (OM). The specific requirements of survey research aimed at gathering and analysing data for theory testing are contrasted with other types of survey research. The focus is motivated by the need to tackle the various issues which arise in the process of survey research. The paper does not intend to be exhaustive: its aim is to guide the researcher, presenting a systematic picture which synthesises suitable survey practices for research in an OM context. The fundamental aim is to contribute to an increase in the quality of OM research and, as a consequence, to the status of the OM discipline among the scientific community.



Forza, C. (2002), "Survey research in operations management: a process‐based perspective", International Journal of Operations & Production Management, Vol. 22 No. 2, pp. 152-194.

Download as .RIS




Copyright © 2002, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.