Benchmarking and performance management in clinical pharmacy

Abstract

The article features a study based on postal questionnaires and structured interviews, targeting senior members of the hospital pharmacy profession. The aim was to examine the potential of practice and performance benchmarking as a means of improving competence and capabilities within the clinical pharmacy service of NHS Trust hospitals. Postulation of models and analysis of data is followed by discussion of results. This leads to a number of suggestions and conclusions with respect to the potential role of benchmarking including an assessment of its suitability, limitations, and implementation issues associated with this particular service sector.

Citation

Fowler, A. and Campbell, D. (2001), "Benchmarking and performance management in clinical pharmacy", International Journal of Operations & Production Management, Vol. 21 No. 3, pp. 327-350. https://doi.org/10.1108/01443570110364678