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Business performance measurement and change management within a TQM framework

Rodney McAdam (University of Ulster, Newtownabbey, Belfast, Northern Ireland, UK)

Alan Bannister (University of Ulster, Newtownabbey, Belfast, Northern Ireland, UK)

ISSN: 0144-3577

Article publication date: 1 January 2001

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McAdam, R. and Bannister, A. (2001), "Business performance measurement and change management within a TQM framework", International Journal of Operations & Production Management, Vol. 21 No. 1/2, pp. 88-108. https://doi.org/10.1108/01443570110358477

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