TY  - JOUR
AB  - Purpose– This article aims to discuss the individualisation trend in the provision of social services, focusing on activation services specifically.Design/methodology/approach– The individualisation trend in the provision of activation services is analysed against the background of public sector as well as social sector as well as social policy reforms: the introduction of new modes of governance and the rise of the active welfare state respectively.Findings– Concrete manifestations of individualised service provision are often based on various interpretations of individualisation and reflect different meanings of citizens’ participation, and refer to different modes – or rather, mixes of different modes – of governance. The general argument of the article is illustrated and elaborated by analysing three national case studies of individualised service provision in the context of activation: the UK, The Netherlands and Finland.Originality/value– The trend that is analysed in the article – individualised service provision – is very clearly present in welfare state reforms, but has thus far not received much attention in academic literature.
VL  - 27
IS  - 9/10
SN  - 0144-333X
DO  - 10.1108/01443330710822101
UR  - https://doi.org/10.1108/01443330710822101
AU  - Borghi Vando
AU  - van Berkel Rik
ED  - Rik Van Berkel
ED  - Vando Borghi
PY  - 2007
Y1  - 2007/01/01
TI  - Individualised service provision in an era of activation and new governance
T2  - International Journal of Sociology and Social Policy
PB  - Emerald Group Publishing Limited
SP  - 413
EP  - 424
Y2  - 2024/04/25
ER  -