Critical success factors in developing ProMES: will the end result be an “accepted control loop”?

Abstract

States that ProMES (Productivity Measurement and Enhancement System) can be interpreted as a method for the development of control loops for self‐management: “accepted control loops”. Whether practical applications of the ProMES method will lead to “accepted control loops” is believed to depend on the course of the development process. Describes the stages of this process, together with possible sources of resistance that may arise during each phase. Formulates the hypothesis that behind these sources could be a common factor, viz. that the people involved in the development process adhere to diverging patterns of values. Notes that the ProMES method requires the explication of values. At the same time, the development process offers possibilities to test to what extent actual behaviours reflect these values in a consistent way. Depending on the results of these tests, one of three reactions to the ProMES method is more likely to occur: “acceptance”, “compliance”, or “rejection”.

Citation

van Tuijl, H. (1997), "Critical success factors in developing ProMES: will the end result be an “accepted control loop”?", Leadership & Organization Development Journal, Vol. 18 No. 7, pp. 346-354. https://doi.org/10.1108/01437739710190657