TY - JOUR AB - Looks at the growing importance of quality management in local government. Explores the work undertaken in three London Borough Councils and one District Council in Essex which are attempting to apply management principles to all areas of their activity. Compares each council using a framework for quality management. Describes the differences in their approaches to implementing quality, exploring why those differences may have come about. Identifies a number of important questions which should be considered when planning any local government quality initiative. VL - 18 IS - 2 SN - 0143-7739 DO - 10.1108/01437739710168436 UR - https://doi.org/10.1108/01437739710168436 AU - Clark Antony AU - Appleby Alex PY - 1997 Y1 - 1997/01/01 TI - Quality management in local government: four case studies T2 - Leadership & Organization Development Journal PB - MCB UP Ltd SP - 74 EP - 85 Y2 - 2024/03/28 ER -