Achieving cultural change: a practical case study

Abstract

Describes a case study of a subsidiary of a major computer company which has achieved and is attempting to sustain cultural change in turbulent times. Outlines a “leadership for change” programme to move towards a more customer‐oriented culture. Presents a performance management model emphasizing the need to focus on values, practices and behaviour. Details a programme aimed at implementing the values and stresses the importance of maintaining enthusiasm and energy to change an organization′s culture.

Citation

Allen, R. and Thatcher, J. (1995), "Achieving cultural change: a practical case study", Leadership & Organization Development Journal, Vol. 16 No. 2, pp. 16-23. https://doi.org/10.1108/01437739510082280