TY  - JOUR
AB  - Defines a leader in total quality management as a person who
inspires, by appropriate means, sufficient competence to influence a
group of individuals to become willing followers in the achievement of
organizational goals. Reports research identifying the keys of
successful leadership in quality management: (1) attention through
vision, (2) meaning through communication, (3) trust through
positioning, and (4) confidence through respect. Describes
characteristics of leaders in quality management: they have an agenda
and an unparalleled concern with outcomes; a mastery of communication;
they are predictable and make their positions known; they necessarily
have a positive self‐regard, and a commitment to bring out the best in
others.
VL  - 13
IS  - 4
SN  - 0143-7739
DO  - 10.1108/01437739210013388
UR  - https://doi.org/10.1108/01437739210013388
AU  - Darling John R.
PY  - 1992
Y1  - 1992/01/01
TI  - Total Quality Management: The Key Role of Leadership
Strategies
T2  - Leadership & Organization Development Journal
PB  - MCB UP Ltd
SP  - 3
EP  - 7
Y2  - 2024/04/25
ER  -