Total Quality Management: The Key Role of Leadership Strategies

Abstract

Defines a leader in total quality management as a person who inspires, by appropriate means, sufficient competence to influence a group of individuals to become willing followers in the achievement of organizational goals. Reports research identifying the keys of successful leadership in quality management: (1) attention through vision, (2) meaning through communication, (3) trust through positioning, and (4) confidence through respect. Describes characteristics of leaders in quality management: they have an agenda and an unparalleled concern with outcomes; a mastery of communication; they are predictable and make their positions known; they necessarily have a positive self‐regard, and a commitment to bring out the best in others.

Citation

Darling, J.R. (1992), "Total Quality Management: The Key Role of Leadership Strategies", Leadership & Organization Development Journal, Vol. 13 No. 4, pp. 3-7. https://doi.org/10.1108/01437739210013388