TY  - JOUR
AB  - Based on the work of Jurgen Habermas, language
and communication and ways to move from words
to communicative action in the business
environment are discussed. Information is not the
basis of communication. Rather, it is language and
understanding. Language operates on two levels,
a technical or linguistic level and a social or
communicative level. The latter leads to
interpersonal relationships and communicative
action which provide the context for critique,
change, and organisational competitiveness. The
ways for managers to develop communicative
competence among members of an organisation
are considered.
VL  - 12
IS  - 1
SN  - 0143-7739
DO  - 10.1108/01437739110144672
UR  - https://doi.org/10.1108/01437739110144672
AU  - Herda Ellen A.
AU  - Messerschmitt Dorothy S.
PY  - 1991
Y1  - 1991/01/01
TI  - From Words to Actions: Communication for Business Management
T2  - Leadership & Organization Development Journal
PB  - MCB UP Ltd
SP  - 23
EP  - 27
Y2  - 2024/09/21
ER  -