Praise, Praise and More Praise: Part 2

Abstract

The second of five articles is presented on results achieved by use of positive reinforcement techniques by a US hospital Medical Information Systems department. The aims were to improve the department′s performance and win co‐operation from the administration, other departments, medical staff. The techniques used are described: recognise individuals; communicate effectively; show appreciation by gifts, cards, awards, etc.; find out what others′ real needs and complaints are – and visibly respond; give praise.

Citation

DiClaudio, J. (1991), "Praise, Praise and More Praise: Part 2", Leadership & Organization Development Journal, Vol. 12 No. 7, pp. 17-20. https://doi.org/10.1108/01437739110007151