TY  - JOUR
AB  - 
VL  - 25
IS  - 4
SN  - 0143-7739
DO  - 10.1108/01437730410538734
UR  - https://doi.org/10.1108/01437730410538734
AU  - Mann Sandi
PY  - 2004
Y1  - 2004/01/01
TI  - Turning down the Heat: Empowering Staff to Deal with Aggression at Work
T2  - Leadership & Organization Development Journal
PB  - Emerald Group Publishing Limited
SP  - 389
EP  - 389
Y2  - 2024/05/11
ER  -