Emotional intelligence and the challenges of quality management today

Abstract

In this article, Claus Møller talks to Sarah Powell about his company, the concept of emotional intelligence, and the major challenges of quality management today. Claus Møller is the founder and chairman of Time Manager International A/S, a provider of “soft” or people skills‐related consulting in Europe. His approach focuses on the quality not only of products and services, but primarily of the people who produce them, which represents a more humane and deeper concept of quality. Claus Møller is the author of several books, including: Putting People First, Time Manager – the Key to Personal Effectiveness, Employeeship, A Complaint Is a Gift, Be a Double Bagger and, most recently, Heart Work – Emotional Intelligence – Improving Personal and Organizational Effectiveness.

Citation

Møller, C. and Powell, S. (2001), "Emotional intelligence and the challenges of quality management today", Leadership & Organization Development Journal, Vol. 22 No. 7, pp. 341-345. https://doi.org/10.1108/01437730110404988