Assimilating knowledge‐based systems: the roads to success

Abstract

Knowledge‐based systems (KBS) can help organizations to leverage their professional expertise and manage their human resources. Considers the introduction and assimilation of a new technology such as KBS in your organization. Proposes five strategic alternatives: paving footpaths – building the low road, building the high road, building a road network, and waiting for the green light. Considers their relative merits by using a case‐study methodology to examine organizations that have followed each road. Relative costs, risks and required resources are noted while the importance of a fit between a chosen road and the existing knowledge structure is discussed.

Citation

Martinsons, M.G. (1995), "Assimilating knowledge‐based systems: the roads to success", International Journal of Manpower, Vol. 16 No. 8, pp. 22-37. https://doi.org/10.1108/01437729510100776