Perceptions of quality service at the University of Botswana Library: what Nova says
A.P.N. Thapisa
(Associate Professor and Head of Department, University of Botswana, Department of Library and Information Studies, Gabarone, Botswana)
Venus Gamini
(Former MLIS Student at the University of Botswana, Department of Library and Information Studies, Gabarone, Botswana)
2124
Abstract
Reports a study to determine the perceptions of the clients of the University of Botswana Library as they relate to quality service, and how far the University Library has succeeded in delivering quality services. A questionnaire was used as the data‐gathering instrument and is appended to the paper.
Keywords
Citation
Thapisa, A.P.N. and Gamini, V. (1999), "Perceptions of quality service at the University of Botswana Library: what Nova says", Library Management, Vol. 20 No. 7, pp. 373-383. https://doi.org/10.1108/01435129910285145
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited