ISO 9000 and the total quality management models
Ana Reyes Pacios Lozano
(Profesora Titular de Universidad, Departamento de Biblioteconomía y Documentacíon, Universidad Carlos III, Madrid, Spain)
3115
Abstract
Establishes the most outstanding differences between the ISO 9000 norms and total quality management as forms or manners of managing quality used in some information services. Compares two models of total quality: European Foundation for Quality Management and Malcolm Baldrige Awards.
Keywords
Citation
Reyes Pacios Lozano, A. (1997), "ISO 9000 and the total quality management models", Library Management, Vol. 18 No. 3, pp. 148-150. https://doi.org/10.1108/01435129710166464
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited