Focuses on public libraries in Latin America as one important means of information provision at the end of the twentieth century, discussing how they can improve their effectiveness. Defends the view that Latin American countries can use quality management to improve the services they provide through their public libraries. Suggests that, to receive the most benefit from this management theory, public librarians in Latin American countries should be aware of the specific characteristics of their institutions and their clienteles. Analyses the possibilities for implementing quality management in Latin American public libraries, as well as the limitations they may eventually face to fulfil this objective.
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