Performance indicators in Bromley – purpose and practice

Abstract

Describes the establishment of a practical set of performance indicators for Bromley libraries. Analyses what the set was intended to achieve, how the indicators were chosen and what the selection criteria were. Covers the production criteria of how and when the indicators were to be made available and describes the set of indicators that was chosen. Finally, considers what was learned from the project and how the indicators are used in practice. Concludes that the main values of the indicators are as a practical management tool, as a means of pre‐empting problems, and as a platform for further informed questions; the main test of a good set of indicators is their fitness for purpose in pointing to whether the service is making a good job of delivering its own chosen objectives.

Citation

Alston, R. (1995), "Performance indicators in Bromley – purpose and practice", Library Management, Vol. 16 No. 1, pp. 18-28. https://doi.org/10.1108/01435129510076196