TY  - JOUR
AB  - Reviews the literature on quality. Defines quality in management
terms, gives examples of the advantages of quality appraisal, and
describes how its assessment has been attempted by self‐evaluation,
surveys of user satisfaction, and failure analysis. Discusses examples
of how quality appraisal schemes have been set up from scratch, and of
approaches to quality standards setting. Gives, for four aspects of
library service, a detailed analysis of quality criteria and standards
and methods used in appraisal: enquiry answering, document provision,
computerized reference retrieval, and current awareness service.
VL  - 13
IS  - 5
SN  - 0143-5124
DO  - 10.1108/01435129210020361
UR  - https://doi.org/10.1108/01435129210020361
AU  - Whitehall Tom
PY  - 1992
Y1  - 1992/01/01
TI  - QUALITY IN LIBRARY AND INFORMATION SERVICE: A REVIEW
T2  - Library Management
PB  - MCB UP Ltd
SP  - 23
EP  - 35
Y2  - 2024/04/25
ER  -