Bringing out the best of everyone: A systematic approach to the workplace coaching and learning at the Kuopio University Library, Finland

Abstract

Purpose

This paper aims to describe the efforts of a library in developing a systematic approach to its human resource management. The success of these activities has been measured annually and there already is some evidence for an improvement in skills as well as of better motivation towards the work on the library.

Design/methodology/approach

The paper takes the form of a case study approach.

Findings

Creating a learning organization to emphasize the library's functioning as an expert organization requires allocation of significant resources to the staff training but this investment is repaid in better work motivation.

Research limitations/implications

The paper is based on Finnish experiences.

Practical implications

The paper gives examples of the activities promoting job motivation in a university library organization and improvements in the work environment.

Originality/value

The paper provides tools and experiences for the human resources management function in an academic library.

Citation

Saarti, J. and Juntunen, A. (2011), "Bringing out the best of everyone: A systematic approach to the workplace coaching and learning at the Kuopio University Library, Finland", Library Management, Vol. 32 No. 8/9, pp. 579-588. https://doi.org/10.1108/01435121111187932