Auditing the library's quality system

Abstract

Purpose

The purpose of the paper is to describe the main features of a university library quality management system, focusing specially on internal auditing.

Design/methodology/approach

Adopting a case study approach, the paper attempts to show how auditing is a useful information management tool to improve library services.

Findings

Internal auditing helps to consolidate the culture of quality and promote appropriate ethics and values.

Research limitations/implications

The paper is based on a study case and the professional experience of the author.

Practical implications

A view on a consolidated library's quality management system is presented in the paper.

Originality/value

The paper provides ideas on how a library approaches an internal audit.

Citation

Balagué, N. (2009), "Auditing the library's quality system", Library Management, Vol. 30 No. 4/5, pp. 286-294. https://doi.org/10.1108/01435120910957940