Conflict management in Nigerian university libraries

Abstract

Purpose

The purpose of this article is to investigate pattern of conflict management in Nigerian university libraries

Design/methodology/approach

A survey employing descriptive design and using questionnaire to collect data from paraprofessional and professional staff of three Nigerian university libraries.

Findings

This article reveals the personal characteristics of the respondents; majority of respondents perceive conflict as positive and can be stimulated by library managers; a majority of them have experienced conflict with their colleagues followed by those who experienced it with their boss(es); interpersonal conflict ranks highest in the type of conflict experienced in the libraries; organisational goal(s) is a major fact taken into consideration during conflict resolution while accommodation ranks highest as technique of conflict avoidance; it is concluded that library managers should deal with conflicts as soon as they arise.

Originality/value

This paper generated important findings which are capable of enabling library managers and staff in understanding conflict and how it can be managed.

Citation

Adomi, E.E. and Ozioma Anie, S. (2006), "Conflict management in Nigerian university libraries", Library Management, Vol. 27 No. 8, pp. 520-530. https://doi.org/10.1108/01435120610686098