TY - JOUR AB - An outline of the theory and elements of quality management employing Deming’s method is used to compare practices in several academic libraries in Australia. Discussion is based on personal observation of theory and practice. VL - 21 IS - 7 SN - 0143-5124 DO - 10.1108/01435120010338784 UR - https://doi.org/10.1108/01435120010338784 AU - Tam Lawrence W.H. PY - 2000 Y1 - 2000/01/01 TI - Quality management theory and practice: some observations of practices in Australian academic libraries T2 - Library Management PB - MCB UP Ltd SP - 349 EP - 356 Y2 - 2024/04/18 ER -