An outline of the theory and elements of quality management employing Deming’s method is used to compare practices in several academic libraries in Australia. Discussion is based on personal observation of theory and practice.
Tam, L. (2000), "Quality management theory and practice: some observations of practices in Australian academic libraries", Library Management, Vol. 21 No. 7, pp. 349-356. https://doi.org/10.1108/01435120010338784Download as .RIS
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