Achieving zero defects

Phyllisis M. Ngin (Department of Organisational Behaviour, Faculty of Business Administration, National University of Singapore, Singapore)
Chee Leong Chong (Productivity & Quality Research Center, Faculty of Business Administration, National University of Singapore, Singapore)

Employee Relations

ISSN: 0142-5455

Publication date: 1 August 1997

Abstract

Examines TQM implementation in Star Union, a small manufacturing firm, and offers insights into how its “dynamic equilibrium” system drives the development of its employees and provides the link between corporate quality culture and performance. TQM ideology is diffused through a unique management and employee relations philosophy as well as the adoption of innovative mechanisms. Provides a useful reference for managers attempting to improve organizational effectiveness.

Keywords

Citation

Ngin, P. and Leong Chong, C. (1997), "Achieving zero defects", Employee Relations, Vol. 19 No. 4, pp. 374-387. https://doi.org/10.1108/01425459710170103

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Publisher

:

MCB UP Ltd

Copyright © 1997, MCB UP Limited

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