The impact of a TQM intervention on teamwork: a longitudinal assessment

Abstract

A longitudinal research design was used to investigate the effects of a TQM intervention on teamwork in a manufacturing setting. Indicates that TQM intervention did not have a significant direct effect on teamwork. However, one aspect of the intervention, supervisory reinforcement, had a significant indirect effect on teamwork through its impact on changes in trust in colleagues. Overall, employee assess‐ment of the intervention was found to be a better predictor of teamwork than participation in the intervention per se.

Citation

Coyle‐Shapiro, J. (1995), "The impact of a TQM intervention on teamwork: a longitudinal assessment", Employee Relations, Vol. 17 No. 3, pp. 63-74. https://doi.org/10.1108/01425459510086901