TY  - JOUR
AB  - The purpose of the article is to show, through a
case study, that the reasons motivating members
and non‐members of a quality circle to improve
quality are not limited to those formulated in the
literature. We thereby concur with Fiona Wilson
who, in an article published in a recent issue of
Employee Relations, showed that the psychological
reward is not enough. In the workshops under
study, members and non‐members obtained
better working conditions – for example lay‐offs
have stopped, transfer of employees from one
workshop to another or from one job station to
another is a thing of the past – by improving
quality through the direct impact that their action
was having on the organisation′s position in the
market and, consequently, on the increase of
production volumes.
VL  - 12
IS  - 6
SN  - 0142-5455
DO  - 10.1108/01425459010135848
UR  - https://doi.org/10.1108/01425459010135848
AU  - Brossard Michel
PY  - 1990
Y1  - 1990/01/01
TI  - Workers′ Objectives in Quality Improvement
T2  - Employee Relations
PB  - MCB UP Ltd
SP  - 11
EP  - 16
Y2  - 2024/04/26
ER  -