Workers′ Objectives in Quality Improvement

Abstract

The purpose of the article is to show, through a case study, that the reasons motivating members and non‐members of a quality circle to improve quality are not limited to those formulated in the literature. We thereby concur with Fiona Wilson who, in an article published in a recent issue of Employee Relations, showed that the psychological reward is not enough. In the workshops under study, members and non‐members obtained better working conditions – for example lay‐offs have stopped, transfer of employees from one workshop to another or from one job station to another is a thing of the past – by improving quality through the direct impact that their action was having on the organisation′s position in the market and, consequently, on the increase of production volumes.

Citation

Brossard, M. (1990), "Workers′ Objectives in Quality Improvement", Employee Relations, Vol. 12 No. 6, pp. 11-16. https://doi.org/10.1108/01425459010135848