TY  - JOUR
AB  - By focusing on grievants′ formulation of their
grievances, behavioural analysis can further our
understanding of grievants′ actions and their
assessment of grievance outcomes. Building on
concepts reported in the preceding issue of this
journal and examining the grievance reports of
over 200 Belgian and American employees, a
multi‐episodic model of grievance formulation,
actions, outcomes and reformulation is developed
and examined. Persistence in pursuing a grievance
through several episodes, while risky for the
grievant, was positively related to the grievant′s
satisfaction with outcomes. This effect is explained
by increased opportunities for reformulation,
including learning which action strategies are most
likely to lead to success. Successful action
strategies differed between Belgian and US
contexts, in ways consistent with their structural
and institutional characteristics. Implications for
researchers and third party intervenors include
the need to manage grievances in a manner that
favourably influences grievants′ beliefs about the
organisation.
VL  - 12
IS  - 4
SN  - 0142-5455
DO  - 10.1108/01425459010135695
UR  - https://doi.org/10.1108/01425459010135695
AU  - Bouwen René
AU  - Salipante Paul F.
PY  - 1990
Y1  - 1990/01/01
TI  - Behavioural Analysis of Grievances: Episodes, Actions and Outcomes
T2  - Employee Relations
PB  - MCB UP Ltd
SP  - 27
EP  - 32
Y2  - 2024/04/25
ER  -